Frequently Asked Questions
Everything you need to know about bringing Knuckles quality into your home.
What is the typical shipping timeframe for furniture items?
Standard delivery for large furniture pieces usually takes 7-14 business days. Smaller home accessories and decor items typically arrive within 3-5 business days.
Do you offer white-glove delivery and assembly?
Yes, we offer a white-glove service for an additional fee at checkout, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or upholstered pieces are final sale unless they arrive damaged.
Are your wood products sustainably sourced?
Quality and responsibility are at our core. All Knuckles wooden furniture is crafted from FSC-certified timber, ensuring that our products are as kind to the planet as they are to your home.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery progress by logging into your account on our website.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color and texture are perfect for your space.